Fix email or analysis problems

Email will not connect

1. Check that the full mailbox address is correct.
2. For Gmail, use an app password, not your normal Google password. Turn on 2-Step Verification first, then open this separate Google Account page and create one for Mail.
3. For Microsoft 365, use Microsoft Outlook in the connection window. Do not enter an ordinary mailbox password.
4. If Microsoft asks for administrator approval, ask your Microsoft 365 administrator to approve 4logist AI for the organization.
5. Run the connection test again. It checks receiving and sending separately.

If the direct App passwords page is unavailable, the account may be managed by a work or school organization, enrolled in Advanced Protection, or configured to use security keys only. Ask your Google Workspace administrator.

Analysis did not appear

1. Check that the email arrived in the connected mailbox.
2. Wait a moment and refresh RFQ.
3. Check that the email contains a freight-price request, route, or cargo details. The agent skips normal office messages.
4. If the problem repeats, open Help, choose Message support, and describe what happened. The current page is attached automatically, and a screenshot is optional.