Teach the agent with feedback

When to leave feedback

Leave feedback when the price or reasoning was not quite right and you know why. Good examples are seasonality, an important customer rule, a special route, or a minimum margin.

Steps

1. Open a processed request.
2. Explain what should have been considered, for example: “For this customer, never quote below €1,250.”
3. Save the correction in Learning.
4. The note becomes an extra signal for similar requests in the future.