The language tax on EMEA desks
Cross-border freight means cross-language email. A desk fluent in three languages still slows down in the fourth — and slow replies lose deals regardless of why they were slow. Handing the request to the one colleague who reads German makes that colleague the bottleneck.
Language detection happens at parse time, so a Polish request produces a Polish draft with the same lane-history grounding as any other — the client reads a native reply, not a translation of one.
How multilingual drafting works
- The request arrives in any supported language; the agent detects it during parsing.
- Route and cargo details are extracted regardless of language — city names normalize across spellings.
- The client draft is written in the detected language; the internal analysis follows each operator's own language setting.
- The operator reviews and sends — able to check the numbers even in a language they do not speak.
Two languages, two audiences
Client replies follow the client's language; internal analysis follows yours. The two settings are independent, so a Lithuanian desk can serve German clients while reading analysis in Lithuanian.
Frequently asked questions
Which languages can clients write in?
The agent detects the request language and drafts to match across the main European freight languages, including Lithuanian, Polish, Russian, Ukrainian, German, and English.
Can I check a draft in a language I don't speak?
The internal analysis block — routes, weights, price reasoning — is in your language, so you can verify the substance before sending the client-facing text.